FAQ - Frequently Asked Questions

Within how many days I receive my order?

Your order is usually shipped within 48 hours. Once your order has been delivered to the carrier, allow 2 to 4 days to receive it.

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Are the sneakers cleaned?

Yes, the sneakers sold receive a cleaning before shipping (deodorization / disinfestation of the insoles). However if you would like a thorough cleaning, please select the option when purchasing.

Are Sneak ers 100% Authentic

Our products are 100% authentic, our many years of experience allow us to authenticate and guarantee you an authentic product among the most sought-after models on the market!

What carrier do you use for delivery?

We use Colissimo, UPS and Mondial Relay for relay point orders. Home orders for France and Europe take place mainly with Colissimo without signature . The orders having subscribed to the insurance have a home delivery with signature as well as a full refund of the order in the event of loss / theft. We recommend that you subscribe

Where do we ship your product from?

Our products are shipped from our premises in France.

Do you provide product tracking/tracking information?

A follow-up is normally provided to you within 48 hours, if you have not heard from us, please send us an email or a message on our instagram.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: astro.snkrs.sasu@gmail.com. Your request is only valid if you have taken out insurance when sending

Where are you located?

We are located in Saint Gervais la forêt, in France, more precisely in the Loir et cher.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: email address

Do you have a refund policy in case the package is lost/stolen?

We do our best to resolve any issues our customers may have with their online items. Our policy is very strict and clear on this subject, we offer insurance in the event of loss or theft which protects you 100%. If you have chosen not to subscribe to the insurance during your purchase, we will not be able to refund your order . We ask you to avoid any problems with your order to select the insurance when placing your order